Tag Archive for relation customer buying

Service Provider Metrics Key to True Differentiation, Says RHK

September 16, 2003—RHK evaluated an extensive set of network metrics in the business market and their relationships to key buying factors. This provides a glimpse into some of the greatest differences between several interexchange carriers, including AT&T, MCI, Sprint, and Equant. Overall, AT&T is found to be the best positioned overall, thanks to its large network, efficient operations, and demonstrated commitment to continued investmentAdditional information presented in, Strategy for service providers, the report includes key buying factors for business customers of telecom services, qualitative service provider characteristics and relation to customer buying factors, quantitative service provider characteristics and relation to customer buying factors, andnetwork metrics, Strategy for service providers, for leading IXCs in the North American market.