“Our customers are very excited about the unique and innovative way in which Stratasoft has put the InstantService technology to use. The agreement with InstantService gives us the ability to further expand our Web-based features and customer support services by providing our customers with a complete multi-point contact center product suite,” said Cรดtรฉ.

Stratasoft has achieved superior results by combining InstantService chat and e-mail technology with its feature-rich call blended Predictive Dialer.

Stratasoft’s, florida land sale
, innovative use of the InstantService product has resulted in one of its largest customers reducing costs by as much as 35% and increasing the total number of customers served by 57%, while at the same time significantly increasing customer satisfaction levels.

“Stratasoft is a text book example of how a contact center solution provider can take advantage of the opportunities provided by the, florida land sale
, InstantService customer service and support product,” said, florida land sale
, Mike Lande, CEO of InstantService.

InstantService facilitates customer service, acquisition, and retention with its solution, which includes live chat technology as well as e-mail, Frequently Asked Question (FAQ) libraries and true collaborative browsing. Delivered over the Internet via the ASP model, InstantService eliminates the need for companies to purchase, install, and maintain onsite hardware or software. With fees based upon usage, InstantService pricing is as scalable as its technology.

Stratasoft, a wholly owned subsidiary of Houston, Texas-based I-Sector Company (NASDAQ: ISEC), is an acknowledged technology leader in innovative software product development. Its product line consists of StrataDialยฎ, an award-winning Call Center Management system, and StrataVoiceยฎ, an Unattended Message Notification System. All of Stratasoft’s products incorporate functionality that is 100% customer-driven, and are designed to maximize productivity in any call center application.

To find out more about Stratasoft, Inc., please call (800) 390-1157 or visit its Web, florida land sale
, site at www.stratasoft.com.

InstantServiceโ„ข is a Seattle-based company that meets the need, florida land sale
, for real-time human interaction over the Internet. InstantService does this by delivering chat, e-mail management, a dynamic FAQ tool, collaborative browsing, and a suite of industrial strength administrative reporting and queuing tools combined with CRM integration capabilities – all offered in a secure format.

InstantService’s ASP model reduces companies’ costs by eliminating their need to purchase, install, and maintain onsite hardware or software. With fees based on usage, InstantService pricing is flexible and promotes cost savings per individual customer. Clients include MSN eShop, Motorola, 3Com, Prudential Financial, Sento, DiTech, Sundance, BoeingStore.com, Telvista, Gerber Insurance, and Venus Swimwear, among others.

For more information on InstantService’s live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.

Source: free-articles